Privacy Policy


Certified By Pty Ltd respect the privacy of its online visitors and users of its products and services. Certified By recognizes the importance of protecting information collected from users and has adopted this privacy policy to inform users about how Certified By gathers, stores, and uses information derived from their use of Certified By products, services and online sites.

This policy is current as of its last revision date. However, please note that this policy may be amended from time to time to reflect changes and additions to the privacy policy. Please check back for the most current version before relying on any of the provisions in this privacy policy.

Collection of Information

By using Certified By's online sites, products, and services, users agree that Certified By collects and processes the personally identifiable information (as defined below) they provide by creating a Certified By account, by purchasing or selling subscriptions, or during any exchange with Certified By in connection with the use of their Certified By account. Certified By will not share any personally identifiable information with other parties except as described in this policy. Certified By also processes anonymous data, aggregated or not, in order to analyze and produce statistics related to the habits, usage patterns, and demographics of users as a group or as individuals. Such anonymous data does not allow the identification of the users to which it relates. Certified By may share anonymous data, aggregated or not, with third parties.

Personally Identifiable Information

"Personally identifiable information" is information that can be used to uniquely identify a user such as name, address or credit card number. If you are an EU user, "personally identifiable information" means "personal data" within the meaning of article 4 of the General Data Protection Regulation (EU) 2016/679 (GDPR). You may be asked to provide personally identifiable information during the sign in process, and then in connection with the use of Certified By’s products, services and online sites. While Certified By collects personally identifiable information on a voluntary basis, for certain products and services Certified By's collection of personally identifiable information may be a requirement for access to the product or service or to process a user’s order.

Use of personally identifiable information

Personally identifiable information is used internally by Certified By to deliver, develop and improve products, content and services, to which users have subscribed, and to answer users’ requests. In addition, Certified By may allow third parties performing services under contract with Certified By, such as order or payment processors or merchandise warehouse and fulfilment services, located in and outside the European Union, to access and use personally identifiable information, but only to the extent necessary to provide those services.

Certified By may use personally identifiable information provided by users to send them information about Certified By, including news about product updates, contests, events, and other promotional materials, but only if the users agree to receive such communications. Certified By will not share any personally identifiable information with third parties for marketing purposes without your consent.

When you create a Certified By account, Certified By collects a user's email address and username, and at the user's option, first and last name. Depending on their settings, users agree that some of this information may be searchable and available to other users within Certified By. Certified By has no obligation to keep private personally identifiable information that a user makes available to other users via Certified By or other Certified By software, such as in the community or other public functions.

External websites and companies with links to and from Certified By's online sites and products may collect personally identifiable information about users when users visit their websites. Certified By's privacy policy does not extend to external websites and companies with links to or from Certified By’s products and online websites or who collect personally identifiable information available on Certified By. Please refer directly to these companies and websites regarding their privacy policies.

Certified By may release personally identifiable information to comply with court orders or laws that require us to disclose such information. In the event of a reorganization, sale or merger we may transfer personally identifiable information to the relevant third party with the user’s consent if required by law.

Children Under The Age of 13

Certified By will not knowingly collect personally identifiable information from any person under the age of 13. Certified By encourages parents to instruct their children to never give out personal information when online. Parents who are concerned about the transfer of personal information from their children may contact us.

Cookies and Other Information on a User's Machine

Certified By’s products, services and sites may employ cookies and other technologies such as web beacons and pixel tags. Cookies are bits of electronic information that can be transferred to a user's hard drive to customize a person's use of a product or online site, keep records of a user's access to an online site or product, or store information needed by the user on a regular basis. Use of cookies is typically associated with websites. For example, when you sign in to Certified By, Certified By stores your user id and a combination of your IP address and time of login as a cookie on your hard drive. This cookie allows you to move from page to page without having to sign in again on each page. Similarly, if you enter information during your session, such as age verification data, this will be stored as a cookie and you will not have to re-enter such information during that session. We may also use third party website analytic tools that employ cookies to collect certain non-personally identifiable information concerning use of our websites, such as referring web site addresses, page views and browser types.

However, users can disable cookies by changing their browser settings.

Certified By also stores on a user’s hard drive a unique authorization key or CD-Key that is either entered by the user or downloaded automatically during product registration. This authorization key is used to identify a user as valid and allow access to Certified By's products, services and third party games. This key is necessary for Certified By to supply any products and services subscribed by users.

Information regarding Certified By billing, a user’s Certified By account, a user’s Internet connection and the Certified By software installed on a user’s computer is uploaded to the server in connection with the user’s use of Certified By and Certified By software. Certified By software automatically generates and submits to Certified By bug reports upon a crash or other fault in the Certified By software or services. This automatically generated bug report information may include information about other software or hardware on a user's system. Certified By does not associate and store the automatically generated bug report information with users’ personally identifiable information. Any bug reporting information manually submitted by users (e.g. through Certified By's Bug Reporter form) is associated and stored with personally identifiable information sent voluntarily by the user through a bug report.

Chat Forums, Groups, Etc.

Certified By's products or services may provide chat, forums, groups (public and private), bulletin boards, or instant messaging tools to users. Any information that is disclosed in chat, forums, public groups or bulletin boards should be considered public information, and users who message one another may not know each other personally. Certified By has no obligation to keep private personally identifiable information that a user makes available to other users or the public using these functions. Users should exercise caution when deciding to disclose personal information in public forums. Users should also be aware that information disclosed is public information and may be displayed to other users.


Certified By gives users the option to receive promotional email communications from Certified By. Users may opt out of these communications. Instructions for discontinuing receipt of promotional email communications from Certified By will be provided in email communications to users.

Storage and Security of Personally Identifiable Information

Personally identifiable information provided to Certified By by customers in the EU is controlled by Certified By Pty Ltd, with place of business set out below. Personally identifiable information provided to Certified By will be collected, processed and stored by Certified By Pty Ltd in Australia and the United Kingdom and hosted with Amazon Web Services, Inc. Certified By has taken reasonable steps to protect the information users share with us, including, but not limited to, setup of processes, equipment and software to avoid unauthorized access or disclosure of this information. Certified By Pty Ltd complies with the Safe Harbor framework developed by the U.S. Department of Commerce and the European Union relating to the transfer and processing of personally identifiable information.

Corrections, Updates and Removal of Personally Identifiable Information

If you are concerned about the accuracy of personally identifiable information maintained by Certified By or wish to review, access, amend or correct it, or would like your personally identifiable information removed from Certified By's records or otherwise deactivated, please contact us here. We may decline requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, or are extremely impractical.

Contacting Certified By

If you have any questions or complaints about this privacy policy, or the privacy practices of Certified By, please contact us here. You may also contact Certified By at the details below.

Australia (Certified By Pty Ltd)


Telephone: +61 3 9547 3299

United Kingdom (Certified By Limited)


Telephone: +44 20 8144 1733

United States:


Telephone: +1 202 684 6947

Revision Date: March 1st, 2018